2024 was a busy and rewarding year for Knapsack. We concentrated on fostering innovation, collaboration, and meaningful connections with our customers. Our product team launched features that better connect design and code, enhanced documentation workflows, and improved authoring and collaboration tools. Our customer success team refined processes to meet evolving needs and deliver exceptional support. Our marketing efforts brought industry leaders together through interactive leadership summits and shared actionable insights with the broader digital design and development community. Here's a look back at what we’ve accomplished together.
Building a Better Design System Management Platform
Our product team continually works to improve Knapsack by adding new features that expand its capabilities and refining existing ones to help customers unlock their full potential.
Feature Launches:
- Design Tokens and Theming - Introduced the ability to import variables, tokens, and collections through Knapsack’s Figma plugin, enabling seamless management within Knapsack
- Composability and Prototyping - Added prototyping features to help teams experiment, innovate, and build faster with production-ready code.
Product Enhancements:
- Figma plugin/ Integration - Simplified the process of importing Figma files and connecting them to code.
- Increased Design Token Processing Speed - Improved processing speed by 700% in response to customer needs.
- Enhanced Real-Time Collaboration - Focused on improving real-time editing and collaboration for a smoother authoring experience.
- Angular Support - Invested in updates to provide best-in-class support for Angular users.
Your Partner In Digital Product Development
We paid special attention to collecting customer feedback and incorporating it into how we think, build, work, and support our customers.
- Feedback-Driven Development: Our product and strategy leaders spent hundreds of hours interviewing enterprise customers, using their insights to guide product decisions and priorities.
- Exceptional Support: Delivered high-quality support while launching 16 new customer workspaces, importing 30,000 design tokens, and documenting 12,000 components.
- User Growth: Supported 6,624 users across various organizations.
- Enhanced Service Levels: Updated our Service Level Agreements to provide broader coverage and faster response times.
A Pillar of The Community
Community and collaboration are at the heart of everything we do. We are dedicated to contributing to the digital production space through meaningful conversations, shared learning, and valuable resources.
Design Systems Podcast - Hosted by our CEO, Chris Strahl, the Design Systems Podcast explores key topics shaping the industry, from the impact of AI to Config hot takes.
- Celebrated the Pod's 5th anniversary.
- Reached 70,629 downloads in 2024.
- Published 30 episodes.
- Ranked #1 design systems podcast and top 10% of podcasts globally.
Patterns Leadership Summits - n 2024, we launched one-day, curated events designed for shared learning among digital production leaders.
- Earned a 5/5 satisfaction score from attendees.
- Hosted events in 7 cities, including New York, San Francisco, and Seattle.
- Welcomed 185 VPs and directors representing over 65 Fortune 500 companies.
- “It was outstanding. I’ve attended multi-day conferences with less valuable content than what this half-day summit delivered.” — Southwest Airlines
Knapsack Resources - We continue to share resources to help existing and prospective users understand how Knapsack can transform their workflows and elevate digital production.
- Feature Highlights - Dedicated feature pages demonstrate how Knapsack can transform your team’s workflow.
- Integrations Overview - Our integrations library makes it easy see who we partner with and how Knapsack seamlessly connects with your favorite tools.
- Product Tours - Self-guided, interactive product tours allow you to explore Knapsack features on your own time and at your own pace. Click to start tour
- Industry Insights - Our blogs offer actionable insights and thought-provoking conversations to the community. Some of our top insights of the year include:
